RETURN POLICY

WE DO NOT ACCEPT RETURN OF PRODUCTS, HOWEVER, we can only make a replacement and or refund, Read below to find out about our refund and or exchange eligibility

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You are eligible for refund or exchange if the product you bought from us was damaged by our transporter during the transporting process to your destination or punctured, destroyed or wrongly packed by our staff during the packaging process. It must also be in the original packaging (i.e., without breaking the seal of the product).

To complete this process, we require a receipt or proof of purchase accompanied with a hand written product return form, downloadable from our website. CLICK HERE to download form.

Product return form MUST be filled and attached to whatever documents you are mailing to us for proper inspection, accountability and documentation.

 

Please do not send your purchase back to us at LIZGOLD GLOBAL INTERNATIONAL.

 

There are certain situations where only partial refunds are granted: (if applicable)

* If Damage accident occurred as a result of carelessness from your company and or staff
* If products were dispatched and completely left in the care of your transporter, staff or foreman
* If Products are not in their original condition, damaged or missing parts for reasons not due to our error.
* Any product that is returned after 3 days of delivery

 

Refunds (if applicable)

Once your complaint is received and investigated, we will send you an email to notify you that we have received your complaint. We will also notify you of the approval or rejection of your refund and or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@asaorganicoils.com

 

Sale items (if applicable)

Only regular priced products may be refunded and or exchanged, unfortunately sale products cannot be refunded or exchanged.

 

Exchanges (if applicable)

We only replace Products if they are defective or damaged by our staff. If you need to exchange any product, send us an email at cs@asaorganicoils.com

 

Gifts

If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you

If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To get a refund for product bought from us, you should mail your invoice or fill a return form on our website.

You will be responsible for handling all processing costs, including that of fresh products if exchanged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For more information and clarification, mail us at cs@asaorganicoils.com